• 聆聽和理解Listening and understanding

• 清楚且直接地陳述Speaking clearly and directly

• 能針對聽眾的需求而書寫Writing to the needs of the audience

• 交涉與回應Negotiating responsively

• 獨立閱讀Reading independently

• 同理心Empathising

• 能用英語以外的語言講話和書寫Speaking and writing in languages other than English

• 使用算術Using numeracy

• 瞭解客戶的內在與外在需求Understanding the needs of internal and external customers

• 有效地說服Persuading effectively

• 建立並使用人際網路Establishing and using networks

• 有自信Being assertive

• 分享資訊Sharing information